Last updated: 23 October 2026
These terms apply when you use ourplat.com and when you buy EverQuest or EverQuest 2 Platinum or Kronos from us, or sell them to us. OurPlat (ABN 15 865 593 401) is a business based in Queensland, Australia. By using the site or placing an order you agree to these terms, so please read them. If anything is unclear, email support@ourplat.com or contact our 24/7 Live Support.
1. About OurPlat
OurPlat sells and buys in-game currency (Platinum) and Kronos for EverQuest and EverQuest 2, delivered and picked up inside the game. OurPlat is not sponsored by, endorsed by or affiliated with Daybreak Game Company LLC. EVERQUEST is a registered trademark of Daybreak Game Company LLC; all other names and trademarks belong to their owners.
2. The game's own rules
Platinum and Kronos exist only inside the game and are controlled by the game's publisher. Buying or selling them for real money may be against the game's own terms of service. You are responsible for your game account and for deciding whether to trade with us. We never ask for your account name or password, and we are not responsible for any action the publisher takes on an account.
3. Prices and payment
- Prices are in US dollars. The price shown at checkout is the price you pay; prices can change at any time before then.
- Card payments are processed securely by Stripe. Your order is placed once Stripe confirms the payment.
- Coupons must be used before they expire, apply only to the items they are offered for, and have no cash value.
4. Ordering and delivery
- Please make sure the server and character name you give us are exactly right. We deliver to the character as typed and cannot get Platinum or Kronos back from a character that was entered wrongly.
- We deliver by trading with your character in the game, as explained in the delivery instructions on the thank-you page and in your order email.
- Most orders are delivered within minutes, but delivery times are not guaranteed - for example during game maintenance, very busy times or when stock runs low.
- Our delivery characters don't reply to in-game messages. If you have any question about your order, please contact our 24/7 Live Support.
5. Refunds
- You can cancel and get a full refund at any time before your order is delivered, for any reason - just contact Live Support.
- Refunds are made to the card you paid with, usually within 24 hours of your request. Your bank may then take a few business days to show it on your statement.
- If we can't deliver your order (for example the item is out of stock or we can't find your character), we will refund you in full.
- Once Platinum or Kronos has been delivered it can't be returned, but if something is wrong with your order, contact Live Support and we will work with you to put it right.
- Nothing in these terms takes away any rights you have under the Australian Consumer Law.
If you have a problem with an order, please contact us before disputing the payment with your bank. If a payment is disputed after an order was delivered, we may share our delivery records with the payment provider and may decline future orders.
6. Orders we may refuse or cancel
We may refuse or cancel any order and refund the payment - for example if we suspect fraud or an unauthorised payment, if the order details don't match, or if an item was priced incorrectly. We may block access to the site from addresses used for fraud or abuse.
7. Selling to us
- We buy only on the servers and amounts shown as available on our Sell pages at the time you place your sell order.
- You agree to deliver the amount in your sell order to our character, as shown in the instructions on the page and in your email. You must have the right to sell the Platinum or Kronos you offer.
- We pay after we have picked up your Platinum or Kronos. Payments are usually sent once a day, so please allow up to 24 hours. We pay the amount shown in your sell order, for what we actually picked up, to the payment address you give us.
- Please check your payment address carefully - payments sent to a wrong address cannot be recovered.
- We may decline or cancel a sell order, for example if our stock needs have changed before pick-up.
8. Reviews and other things you send us
If you send us a testimonial, you allow us to publish it on our site with the name you gave. We may shorten it or correct spelling. We never publish your email address.
9. Using the site
Please don't use the site for anything unlawful, try to access parts of it you are not meant to, interfere with how it works or put an unreasonable load on it.
10. Our responsibility
We work hard to keep the site running and to deliver every order, but we can't promise the site will always be available or free of errors. As far as the law allows, our responsibility for any order is limited to the amount you paid for that order, and we are not responsible for indirect losses. This does not limit any rights you have under the Australian Consumer Law that can't be excluded.
11. Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. The terms in place when you place an order apply to that order.
12. Governing law
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.
13. Contact
OurPlat (ABN 15 865 593 401), Queensland, Australia
Email: support@ourplat.com - or contact our 24/7 Live Support.