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Real people, 24/7 - most questions are answered in a minute or two. Orders, delivery, selling to us: whatever it is, we're happy to help.
If the chat shows as offline, our team may have lost their internet connection for a while. Leave a message in the chat window or send us one below, and we'll reply as soon as we're back.
Quick answers
Where is my order?
Most orders are delivered within 15 minutes of payment. Your delivery details are on the page you saw after paying, and in the email we sent you (check your spam folder too). If it's been longer, start a live chat with your character name and server and we'll tell you exactly where it is. Very occasionally an order takes longer - for example if our delivery team loses its internet connection. Your order is safe and will be delivered as soon as we're back, or you can have a full refund (processed within 24 hours) if you'd rather not wait.
How will I receive it?
EverQuest Platinum is sent to your character by in-game parcel - pick it up from a parcel vendor. Kronos and EverQuest 2 Platinum are traded face to face in game. The exact place for your order is shown after payment and in your email.
I typed the wrong character name
No problem - start a live chat as soon as you can and we'll change it before we deliver.
Can I get a refund?
Yes - you get a full refund any time before your order is delivered. Just ask Live Support. Refunds are processed within 24 hours and go back to the card you paid with - your bank may take a few more days to show it.
Do you need my account password?
Never. We only need your server and character name, and we will never ask for your account name or password.
How do I sell Platinum or Kronos to you?
Choose your server on our Sell to us page. Most pickups happen within minutes, and payments go out once a day, within 24 hours of pickup.